BEFORE YOU VISIT

Your memory-care tour checklist.

You don’t need every answer before the first visit. Bring a few priorities, write down what you hear, and give yourself room to follow up.

Published by MemoryCareFind · Reviewed September 22, 2026

Use this list during a conversation with the operator. Tick questions as you discuss them. The checkmarks are temporary and are not saved or sent to us; print the page to keep a copy.

Before you book the visit

Confirm the full address and who will show you around.
Ask about current availability, waiting lists, and how admission decisions are made.
Request the licensed facility name, license number, and recent inspection reports.

Care and supervision

How do you assess whether this setting can meet a resident’s needs?
Who is present on each shift, including overnight, and what are their roles?
How are exits supervised, and how are changes in behavior or care needs handled?
How are medications managed, and who should the family contact with concerns?

Daily life and communication

What does a typical day look like, and how are activities adapted to the individual?
How are meals, personal routines, and preferences accommodated?
What are the visiting arrangements, and how does the team communicate with families?
May we see the room being offered and the areas residents use each day?

The quote and agreement

Can we have a written quote itemizing the room, care, and additional charges?
What triggers a price change, and how much notice is given?
What deposits, one-time fees, cancellation terms, or refund conditions apply?
What happens if care needs change or the resident needs to move to another setting?

After the visit

Compare the written information with your notes. Mark unanswered questions, ask for clarification, and discuss suitability with the professionals who know your family member’s needs.

North Carolina recommends visiting facilities and reviewing inspection information as part of the decision. Its guidance explains what reports are available and how to interpret them. Read the state’s guidance.

Next: use the cost worksheet to organize a quote, or return to your shortlist.